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Are you a good listener? Personal communication improvement ultimately comes down to substituting effective behaviors for the behaviors you have determined to be ineffective in your communication with others. Seldom do we simply stop “doing” a behavior, which has become a habit with us. We are more likely to improve when we have a better behavior to do instead.

This unit, when you’re with someone who needs understanding or they just want to share their day, be generous and say to yourself:  for the next 30 seconds, (or 5 minutes, or whatever) “I will forget my own concerns and give this person my full attention.” 

Share with us what happened and if you noticed any change in how the conversation went. 

What specific course concepts from your readings relate to your listening example? How can you use these concepts to improve your own listening skills?

150-200 words