I do have an assignment in business course

Down below you will find this file in which you can access to do the assignment and with that I need you to answers these questions: 

1. Recommended actions that should be taken to prevent potential reoccurrence of situations that are similar to that involving Mrs. Cook

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a) . What actions would you recommend should be taken to prevent a reoccurrence of a situation similar to that involving Mrs. Cook?

b). What company policies need to be changed or added? 

c). Discuss the relevant management issues.