Write a response to the following questions
- Analyze the four performance measures of cost, quality, duration, and customer satisfaction. What additional metrics or measurement could be important (beyond the additional measurement of size noted in the text)?
- Compare and contrast quantitative versus qualitative data in evaluating performance of IT systems. Is one data collection methodology better at assessing the overall effectiveness of operations?
Response should be 1-2 pages or at least 500 words.
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